Is the Open Source Support Center always available for me?
Yes it is!
You get the security you need. We are always available for you. Around the clock and 365 days a year.
As part of our service and support agreements, we offer you the highest degree of flexibility and guaranteed service-level agreements. Our support team consists exclusively of experienced Open Source specialists. We only employ permanently and do not outsource work to external sources. Additionally we also do not have an upstream call center but connect all our customers directly to our technical teams. Our 24x7 support is structured in several stages, so that we can also cover different technical topics in the required depth.
You can contact our Open Source Support Center™ at any time via several communication channels. Our support is available by phone, e-mail or ticket system. Depending on the contractual agreement, on-site support is also part of our services. Furthermore, we offer additional options, such as active takeover of a monitoring system.